You may return or exchange products ordered on www.rinatairo.com within 14 days of receipt of the goods.
Please note, Rina Tairo does not accept returns for items purchased through our Bespoke service.
All Rina Tairo items are beautifully gift wrapped in our signature packaging.
If you would like a personalised message included with your purchase or if you have any other personalised request please include the details within the "Special Instructions" section at checkout and we will do our best to accommodate your wishes and ensure a meaningful unboxing experience
Rina Tairo Jewellery is meticulously handcrafted in the United Kingdom by our team of expert artisans, created with attention to detail and delicate accuracy using only the earth's finest materials. We cherish each piece that leaves our workshop and we hope that you will treat your chosen pieces with the same love and care that went into bringing them to you.
To keep your Rina Tairo Jewellery beautiful for many years to come, please remove our rings when washing your hands or when using abrasive chemicals that can damage precious metals and stones. Please limit contact with abrasive surfaces, as this may cause the appearance of unintentional surface scratches. Please also store your Rina Tairo Jewellery in the provided packaging and not in direct contact with other jewellery to avoid abrasion.
If any problems are ever to occur to your cherished pieces we are proud to provide lifetime assistance and care for all of our creations. We are always happy to be reunited with old pieces for maintenance/polishing/cleaning and in the majority of cases this is a complimentary lifetime service at no cost to the owner( with the exception of pieces that require replacement stones etc to be sourced)
START YOUR UNIQUE JEWELLERY JOURNEY
Rina Tairo Bespoke
Contact our team at Rina Tairo to start a conversation about any ideas you have and turning them into a reality.
OUR BESPOKE PROCESS
Whether you would like to customize an existing Rina Tairo piece or wanting to create something completely new with Rina, we are here to assist you all the way through this process.
After an inital consutation, either within one of our boutiques or online via a zoom meeting, Rina will be able to produce sketches and or models for you to review.
You will be able to work closely with Rina and members of our team to make sure that every detail of this special piece is exactly as you've dreamt or more.
Once the design is confirmed the production timeline will be up to six weeks for a customized design and up to twelve weeks for a completely new custom piece.
Get in contact to explore your unique ideas with our team